“Ahl Makkah adra bi sha’abiha” (The people of Makkah know its ways) is a well-known Arabic proverb, emphasizing that the locals are most familiar with their own terrain. Over time, this saying has evolved into “Ahl Makkah adra bi duyoofiha” (The people of Makkah know their guests best), reflecting the city’s enduring hospitality toward pilgrims.
Historically, Makkah’s residents have eagerly awaited the Hajj season, working tirelessly to honor and serve the guests of Allah. This deep-rooted relationship extends beyond rituals, fostering friendships and even marriages across continents.
Today, despite the availability of modern accommodations, the spirit of Makkah’s hospitality remains vibrant. Many families continue the tradition of serving pilgrims, especially during Hajj, driven by familial legacies or a dedication to volunteering. Their focus is primarily on feeding and assisting pilgrims.
Heartwarming scenes of generosity and hospitality toward pilgrims from around the world captivate observers during the sacred journey. Each year, countless images surface of young volunteers distributing sunshades to protect against the sun, offering cold water, juices, and milk, along with meals — all free of charge. These acts of kindness reflect the generosity of a nation and its people, tirelessly working to ensure the comfort of pilgrims.
A Jordanian pilgrim remarked, “We always heard about Saudi hospitality, but what we experienced exceeds all expectations.” Another pilgrim from Yemen expressed, “We truly feel grateful for the people of this country and their competition to serve the pilgrims.”
Saudi hospitality extends beyond food and drink. It includes offering other services, such as guiding lost pilgrims. For instance, a group of citizens helped a lost pilgrim navigate the streets of Makkah, a gesture appreciated by the Minister of Hajj and Umrah, Dr. Tawfiq Al-Rabiah. He tweeted, “Saudis… Hospitality and generosity, solidarity and cooperation… Thank you to these young men for their assistance.”,
While many residents of Makkah have traditionally served pilgrims, a specific group known as the “Mutawwifs” specializes in Hajj services. They used to welcome pilgrims into their homes, prepare their meals, accompany them during rituals, and guide them to the Haram, teaching them the rites along the way.
One Mutawwif shared that he has been distributing rice and meat meals to pilgrims for 20 years, a tradition his family has upheld for decades. He emphasized that he intends to pass this legacy on to his children.
According to the Minister of Hajj and Umrah, thousands of volunteers supported the Hajj and Umrah workforce in all sectors this year, showcasing the enduring spirit of service and hospitality in Makkah.