The National Hajj Commission of Nigeria (NAHCON) has launched a new digital complaint call centre aimed at improving communication and enhancing the welfare of Nigerian pilgrims during the 2026 Hajj exercise.
The Head of the Call Centre, Shehu Raji, disclosed this while briefing journalists at the facility located in Ummuljud, Makkah, Saudi Arabia.
He explained that the newly introduced system differs from the previous analogue arrangement, where only one caller could be attended to at a time. According to him, the new cloud-based technology allows multiple calls to be received simultaneously through a single contact line.
Shehu Raji stated that with over fifty thousand Nigerian pilgrims participating in the Hajj operation, the innovation would significantly improve communication and ensure faster response to complaints and emergency situations.
He added that the call centre operates twenty-four hours daily and is linked with various departments and agencies responsible for pilgrims’ welfare in the Kingdom of Saudi Arabia.
According to him, complaints relating to accommodation, feeding, medical issues, security matters and consular services are promptly escalated to the appropriate authorities for necessary action.
The call centre head further revealed that the facility maintains an active directory containing contact details of Nigerian officials participating in the Hajj operation to ensure effective coordination and swift response.
He noted that the initiative aligns with Saudi Arabia’s Vision 2030 and Nigeria’s commitment to deploying modern information and communication technology in Hajj administration.
Shehu Raji urged Nigerian pilgrims to make proper use of the platform by reporting genuine concerns, stressing that complaints received would help authorities assess the performance of accommodation, feeding and other service providers in future Hajj operations.
He also cautioned against the spread of false alarms and misinformation capable of creating unnecessary panic among pilgrims.
NAHCON said the launch of the call centre forms part of its efforts to improve pilgrims’ welfare and strengthen communication throughout the 2026 Hajj exercise.